Resources

Please find a link to the Inner South Home and Community Care Client Handbook and its translations in 6 community languages.

This client focused multilingual information resource aims to provide aging communities with a better understanding of their local council Home and Community Care Services.

As part of the Culturally Equitable Gateways Strategy (CEGS) this document was developed and jointly written by the Cities of Bayside, Glen Eira, Port Phillip, Stonnington and the New Hope Migrant and Refugee Centre (formerly South Central Region Migrant Resource Centre). The group approached the project with the aim of creating a document in English that is clear and concise in language, style and format and that could be easily translated into multiple community languages.

The Handbook has now been translated into Chinese (Simplified and Traditional), Greek, Italian, Polish and Russian.

This generic HACC Client Handbook and its translations can be easily used by other local governments, organisations and service providers to promote HACC services to culturally and linguistically diverse communities.

We strongly encourage organisations to use and distribute this resource.

We understand that in order to use this handbook effectively, your organisation may need to tailor the English version and the relevant translations to particular needs. Amendments are allowed as long as they are confined to elements of the handbook not relevant to the organisation, i.e. services not provided by your organisation, contact numbers and addresses. Amendments need to be made in both the English and translated version/s at the cost of the organisation. An acknowledgment of the original document is required.

The working party and the organisations they represent take no responsibility for alterations or changes to the original document.

If you wish to access the document to make alterations please contact:

Inner South CEGS Initiative
New Hope Migrant and Refugee Centre
(formerly South Central Region Migrant Resource Centre)
40 Grattan Street Prahran VIC 3181
enquiry@newhope.asn.au

The Best Practice Guide to Communication and Language Services

This best practice guide was developed by the Inner South Culturally Equitable Gateways Strategy (CEGS) working group, which is comprised of the New Hope Migrant and Refugee Centre (formerly South Central Region Migrant Resource Centre) and the Cities of Bayside, Glen Eira, Port Phillip and Stonnington.

The purpose of this document is to assist Home and Community Care (HACC) workers to communicate with clients from Culturally and Linguistically Diverse (CALD) backgrounds, as well as to encourage continuous improvement and best practice in the way HACC workers and CALD clients communicate.

People from CALD backgrounds have been noticeably under represented amongst users of HACC.  Workers need to clearly understand their clients, and clear communication benefits both the client and worker.  With this in mind, The Best Practice Guide to Communication and Language Services has been designed to provide practical and easy to read suggestions based on principles which are readily transferable to all communication.

Using these suggestions should make the job of HACC workers easier and provide workers with better outcomes for their clients.